Refund policy

RETURN & REFUND POLICY

Thank you for supporting Isle of Gaia! Due to the delicate and perishable nature of our products, all sales of live plants, roses, fresh flowers, bouquets, floral arrangements, and custom floral products are final. We do not accept returns or exchanges on these items.

LIVE PLANTS & ROSES

All plants are living products and will naturally vary in size, shape, foliage, color, and bloom stage. The plant you receive may differ from photographs shown on our website. Roses and other flowering plants are not guaranteed to arrive in bloom. Minor leaf loss, dropped blooms, broken leaves, cosmetic damage, or temporary shipping stress may occur during transit and are not considered a dead-on-arrival (DOA) plant.

If a plant arrives dead or has experienced a true total loss during shipping, please contact Isle of Gaia within 2 hours of confirmed delivery. Clear photos and videos of the plant and the original packaging must be provided. Please do not discard the plant or packaging until your claim has been reviewed.

Approved claims will be handled on a case-by-case basis. Depending on the circumstances and availability, a resolution may include a replacement, store credit, or refund.

Isle of Gaia is not responsible for damage or plant loss caused by incorrect care after delivery, failure to retrieve a package promptly, incorrect shipping information provided by the customer, extreme temperatures, or circumstances outside of our reasonable control.

PESTS & PLANT HEALTH

Many of our plants are grown outdoors. We take preventative measures and inspect plants before shipment; however, due to the nature of live plants and outdoor growing environments, we cannot guarantee that every plant will remain 100% pest-free. We strongly recommend quarantining and inspecting all new plants before introducing them to an existing plant collection.

FRESH FLOWERS & CUSTOM FLORAL ORDERS

Fresh-cut flowers, bouquets, and floral arrangements are perishable and are final sale. Natural variations in flower color, size, and appearance are expected. Substitutions of individual flowers or greenery may occasionally be necessary due to seasonal availability.

If you receive an incorrect order or believe your floral order arrived significantly damaged, please contact us promptly with clear photographs so we can review the issue.

Custom and made-to-order floral products are non-refundable once preparation or design work has begun.

NON-PERISHABLE ITEMS

If Isle of Gaia offers eligible non-perishable merchandise, return eligibility will be determined based on the condition and type of product. Items must be unused and in their original condition and packaging. Please contact us before returning any item. Unauthorized returns will not be accepted.

ORDER ISSUES

If you have a problem with your order, please contact us as soon as possible. We genuinely want our plants and flowers to arrive safely and will work with customers to find an appropriate resolution when a qualifying issue occurs.